Frequently Asked Questions

Frequently Asked Questions:

How can I get the price for a compound?

In order to get price quotations please send your request for quotation at

How long does it take to get a quote?

We always try to quote within 2-3 days after receiving your inquiry.

How much is the shipping charge?

You can give us your Courier Service Account # or we will charge you Shipping cost whichever is convenient to you.

How can I order?

Orders are only accepted in writing (fax, e-mail ). Your order must contain the following data:

  1. Shipping and billing address (incl. phone#, fax# and e-mail)
  2. The name of the responsible person for order
  3. Your PO# (if necessary)
  4. Your FedEx# (if available)
  5. The product order-number, required quantity, Purity and price according to our quote
  6. Authorized signature

How long does it take to get the compound?

If the material is in stock, orders placed before 3:00 pm will be shipped on the same day.

How can I pay?

You Can either pay by Credit Cards ( VISA, MASTER CARD or AMERICAN EXPRESS ) or by check or by wire transfer. The adress for sending a check as well as the bank information is given on the invoice. The invoice will be sent for all international orders first by fax and the original by courier, if shipping and billing addresses match (enclosed in the package).

If shipping and billing addresses are different you will receive the original invoice by post.

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